Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Shipping Times

Estimated delivery times:

• United States: 7–15 business days

• Canada: 7–18 business days

• United Kingdom: 7–15 business days

• Australia: 7–18 business days

• European Union: 7–20 business days

Please note that shipping times are estimates and may vary depending on customs clearance, local carriers, weather conditions, holidays, or other factors beyond our control.

Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us at support@zoejoy.net within 30 days of the estimated delivery date.

Contact

Email: support@zoejoy.net

Business Name: ZoeJoy